Frequently Asked Questions
Answers about cable testers, certifiers, shipping, returns, and everything in between.
Orders & Shipping
Items are sourced after you order and shipped within 3 to 5 business days. Most orders arrive 3 to 7 business days after they ship, depending on destination. If your item will take longer, we email you the expected ship date, and you can cancel for a full refund any time before it ships.
Yes, free standard shipping on all orders of $100 or more within the continental US. Orders under $100 ship for a $12.95 flat rate.
No. We ship to all 50 US states, including Alaska, Hawaii, and US territories, and we do not currently ship internationally. Checkout accepts US shipping addresses only.
Products
A cable tester performs basic pass/fail checks like wiremap and continuity. A cable certifier performs full frequency sweep testing to verify the cable meets industry standards (like Cat5e, Cat6, Cat6A). Certifiers provide detailed test reports required for warranty compliance and building inspections.
Certifying Cat6A requires a certifier that measures performance up to 500 MHz, such as the Fluke DSX2-5000 or Softing WireXpert 500 (both available by quote). The level below certification is qualification, which proves a link carries traffic at its rated speed rather than measuring it against TIA limits. CableTestShop does not currently stock a qualifier, so contractors who need that result on a specific job usually rent the instrument or subcontract the test.
Detection yes, measurement no. The Digital Tone & Probe Kit we stock has a powered-device mode that detects PoE: four LEDs show which pairs a switch port is actually powering, which tells you presence and pinout. Nothing we carry measures PoE voltage, identifies power sourcing equipment type, or reads wattage, so a full PoE audit still needs a dedicated PoE tester, which we do not sell. What we sell beyond that detection proves the cable the power runs on: wiremap, length, distance to fault, and split pairs on the run feeding the device. A large share of PoE complaints end at the cable, which makes it the cheapest thing to rule out first.
A VFL is a red laser light source that helps locate breaks, bends, and bad connections in fiber optic cables. The visible red light makes it easy to find faults, especially at patch panels and splice points.
Technical
Yes, our professional-grade testers and certifiers are updated to support TIA-568-D and related industry standards for structured cabling.
Yes, testers with report capability can save and export test results. Reports can be used for building inspections, warranty documentation, and customer deliverables.
Returns & Warranty
We accept returns within 30 days of purchase. Items must be in original packaging and unused condition. Contact us to initiate a return.
All products carry the Platinum Tools manufacturer warranty. Warranty terms vary by product -- see the product page or contact us for specific details.
Still Have Questions?
Our team is here to help with product recommendations, technical questions, and order support.
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